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PRIVACY POLICY AND REFUND POLICY

1.What type of information do we collect?

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We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

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2. How do we collect information?

 

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

 

3. Why do we collect such personal information?

 

We collect such Non-personal and Personal Information for the following purposes:

  1. To provide and operate the Services;

  2. To provide our Users with ongoing customer assistance and technical support;

  3. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

  4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

  5. To comply with any applicable laws and regulations.

 

4. How do we store, use, share and disclose your site visitors' personal information?

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Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.  

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All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

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5.How do we communicate with our site visitors?

 

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

Our websites may include links to third party websites and/or applications of our partners or affiliates that are not owned or operated by us. If you follow a link to any of these websites, please review the privacy policies of third-party websites before you submit any personal information to them. We do not control the privacy practices of these third-party websites or applications.

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6. How do you use cookies and other tracking tools?

 

If our website tracks personal information through the use of cookies, for example, you must make this clear to your site visitors. Our website will make it clear about what tracking tools (e.g. cookies, flash cookies, web beacons, etc.,) your website employs, what personal information they gather and why they are being used.

7.If you don’t want us to process your data anymore, please contact us at info@yeautifulfaces.com or call us at (864)881-9329. 

 

Privacy policy updates

 

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

 

*By signing up via text, you agree to receive recurring automated promotional and personalized marketing text messages (e.g. cart reminders) from Yeautiful Faces at the cell number used when signing up. Consent is not a condition of any purchase. Reply HELP for help and STOP to cancel. Msg frequency varies. Msg & data rates may apply.

 

 

Refund policy

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All Sales are final. We accept returns or exchanges for product damaged in transit or if the incorrect item was shipped to you.

Refunds and Exchanges: To be eligible for a refund or exchange, you must first email info@yeautifulfaces.com within 30 days of the order date. Upon receipt of your email, we will respond promptly and accordingly and make sure your replacement is sent out. If a replacement item is not available, we will refund the full purchase price.

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Our satisfaction is our number one priority. If my package was stolen can I get a refund or exchange.

For lost or stolen packages the customer is required to submit a claim directly with the courier and follow their guidelines.

USPS and  Fedex recommend waiting 14 days before assuming a package is lost. After 14 days, please call the customer

service team of the courier.

- USPS customer service: 1-800-275-8777- Fedex customer service: 1-800-463-3339- UPS customer service: 1-800-742-5877

 

 Please let us know how we can further assist you or how Yeautiful Faces can improve. 

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